Frequently Asked Questions
Most of our public classes are hosted as hybrid sessions, allowing you the choice of either attending in person in a classroom or remotely in a live virtual format.
All of our classes run from 9 AM – 5PM in the physical locations timezone. So for example, if the class is being held in California, both the onsite & virtual session will be held in the Pacific Standard Timezone.
Our courses have varying requirements, pleae head to the course specific page and review the “Lab Requirements” section.
A digital course manual will be distributed to you by the instructor on the day of the class.
All of our labs are run virtually, each student will receive their own virtual lab enviornment during the course of our classes.
Please head to our giftcard page and follow the directions there.
Class recording is not allowed, there will be no exceptions made.
We are always rotating our public course schedule, if you don’t see a location that works, you can submit a class request by heading to the course page you are interested in and then clicking “Request a class”
Certificates of Attendance will be administered to you 5-7 business days after filling out the class survey.
Prices vary depending on the course(s) of your chose, number of students, location, format, and possible customization. You can request a quote here, and our team will get back to you to discuss the optimal training solution for your training goal.
While onsite class sizes can vary, the ideal group size for a private training course is 5-15 students.
We find that the optimal class size is 15 students, this provides the best instructor to student experience. However, some of our courses can accomodate up to 20 participants – please contact us for more details.
Please ensure to review our ClassRoom Requirements page. The most important part to keep an eye on is the required open ports, failing to follow the proper requirements procedures will result in issues with lab delivery.
At this time all courses and materials will be in English only. Translators can be provided upon request for additional fee.
We offer three different options for private training. Onsite (our instructor comes to you), Virtual (conducted online), or Hybrid which provides the best of both world, allowing you to have both students onsite as well as connecting virtually.
We offer a variety of customization from simple syllabus adjustments where we can focus on certain modules for you more than others. All the way to custom modules being created specifically for your team. Dependent on the complexity of your request customization charges may be included.
Mirantis private training can be arranged in any country worldwide.
Certificates of Attendance will be administerd to students 5-7 business days after filling out the class survey.
OnDemand sessions allow you to access our class labs & materials at your own pace. After purchasing an OnDemand seat you will be provided with instant access to our self learning portal. Here you will find all of the Theory deliverables (presented as a recording of our instructor) as well as prompts to launch & access your labs when you reach that stage.
No specific setup is required, just register and checkout and you will be provided with access.
Our OnDemand subscriptions last for 1 year from date of purchase.
You will be provided with 72 Hours of lab time, with up to 3 extentsions (72H each)
Please contact us at email@example.com and describe your login issues.
You can ask in the discussion board on your left-hand sidebar in our Self-paced training portal. Alternatively, you can email us at firstname.lastname@example.org .
You will have access to the course materials for (1) year from the date of purchase.
Upon completing the course, you will be given the option to generate your own Certificate of Completion within our Self-paced training portal.
Your certificate voucher should be emailed to you automatically, if you have not received it please reach out to email@example.com
Please find the exam you are looking for on our certification page and head to it. You will be able to find the exam specific machine requirements listed at the bottom under “Lab Requirements”
We accept any government issued identification: passport, driver licencse, government id, etc.
Check out our OCM50, OCM100, KCM100 pages directly to verify exam formats.
Please contact us directly at firstname.lastname@example.org with your order number & request.
One of the best ways to prepare for an exam is by taking one of our related Bootcamps. As an example, our OpenStack Bootcamp I (OS100) is specifically designed to prepare you for the OCM100. You can also find OCM100 exam requirements by heading to our exams requirement page.
To access our cloud hosted exam lab environment, students will need a computer with a ssh client and a web browser.
Exams are initially scored by our automated grading system and then reviewed by personally by our curriculum development team to ensure no errors have occured during grading. Typically results go out within 7 business days.
You have the option to either opt-in or opt-out of our certification database. If you choose to opt-in your name and city will be searachable within our database. If you choose to opt-out, you information will not be displayed anywhere. You can verify your active certificate by heading to our verify page.
Yes, you can purchase a class or certification exam for someone else.
Yes, we do offer academic discounts, please refer to our training offers page.
We currently accept all major credit cards (Visa, Mastercard, Amex, Etc) as well as Purchase Orders & Wire Transers.
The only thing you will need is their fist name, last name and email address when you fill out a class registration form on the website.
A receipt will be automatically emailed to your registration email upon purchase, if you have lost your receipt please contact email@example.com
Please reach out to firstname.lastname@example.org with your order number and we will be able to assist you with completing your registation.
Please reach out to email@example.com with your order number and the coupon/voucher code you are attempting to claim.
Please review our reschedule & cancellation terms here.
Please reach out to firstname.lastname@example.org with your inquiry and we will get back to you within 24H.
Please reach out to email@example.com with your request and we will get back to you as soon as possible.
Please take a minute to review our Free Training Resources.