Frequently Asked Questions
What time zone are public instructor-led classes held in?
All of our classes run from 9 AM – 5PM in the physical locations timezone. So for example, if the class is being held in California, both the onsite & virtual session will be held in the Pacific Standard Timezone.
What do I need to get setup for a class?
Our courses have varying requirements, please head to the course specific page and review the “Lab Requirements” section.
When will I get the course manual?
A digital course manual will be distributed to you by the instructor on the day of the class.
Is lab equipment provided?
All of our labs are run virtually, each student will receive their own virtual lab environment during the course of our classes.
Can I record a class?
Class recording is not allowed, there will be no exceptions made.
Will I get a certificate after attending the class?
Certificates of Attendance will be administered to you 5-7 business days after filling out the class survey.
What is the price for the private training?
Prices vary depending on the course(s) of your chose, number of students, location, format, and possible customization. You can request a quote here, and our team will get back to you to discuss the optimal training solution for your training goal.
What is the minimum number of students required for a private training?
While onsite class sizes can vary, the ideal group size for a private training course is 8-20 students.
What is the maximum number of students?
We find that the optimal class size is 15 students, this provides the best instructor to student experience. However, some of our courses can accommodate up to 20 participants – please contact us for more details.
Do you request a special room setup for a private training?
Please ensure to review our ClassRoom Requirements page. The most important part to keep an eye on is the required open ports, failing to follow the proper requirements procedures will result in issues with lab delivery.
Do you offer foreign languages?
By default all of our courses & materials are in English.
What are the training options for private classes?
We offer three different options for private training. Onsite (our instructor comes to you), Virtual (conducted online), or Hybrid which provides the best of both world, allowing you to have both students onsite as well as connecting virtually.
Can I request any customization, and what kind?
We offer a variety of customization from simple syllabus adjustments where we can focus on certain modules for you more than others. All the way to custom modules being created specifically for your team. Dependent on the complexity of your request customization charges may be included.
Is Mirantis Private training limited to the US?
Mirantis private training can be arranged in any country worldwide.
Will my team get certificates after attending the class
Certificates of Attendance will be administered to students 5-7 business days after filling out the class survey.
How does On Demand course work and what is the format?
On Demand sessions allow you to access our class labs & materials at your own pace. After purchasing an On Demand seat you will be provided with instant access to our self learning portal. Here you will find all of the Theory deliverables (presented as a recording of our instructor) as well as prompts to launch & access your labs when you reach that stage.
What’s the setup needed to take the On Demand course?
No specific setup is required, just register and checkout and you will be provided with access.
How long will I have access to the course?
Our On Demand subscriptions last for 1 year from date of purchase.
How much lab time will be provided?
You will be provided with up to 240 hours of hands-on cloud based lab access.
How do I start my course?
Watch the videos of your course at https://www2.exitcertified.com/on-demand-sign-up.
Click “Guest” in the top right of the page and “Login”. If you do not already have an ExitCertified login using your email address, click “Don’t have an account? Sign Up!” to create a new login using that email address.
Go to the “Course Videos” menu, “Mirantis” sub-menu. On the next page, click your course to access its videos. To become oriented to the video environment, start with the brief “ExitCertified On Demand Introduction” video.
I’m having issues logging in. What do I do?
Please contact support at email@example.com and describe your login issues.
I have questions about content in the course or lab exercises. Who can I ask?
Please email support at firstname.lastname@example.org or call (844) 721-3948 if you have any questions .
Can I still have access a course after I have completed it?
You will have access to the course materials for (1) year from the date of purchase.
I completed the course but don’t know where to find my certificate?
Upon completing the course, you will be given the option to generate your own Certificate of Completion within our Self-paced training portal.
What are the system requirements for the certification exam? How can I test my machine?
Please find the exam you are looking for on our certification page and head to it. You will be able to find the exam specific machine requirements listed at the bottom under “Lab Requirements”
What are the identification requirements?
We accept any government issued identification: passport, driver license, government id, etc.
What is the format for the exam?
Please review the exam formats for each exam on its dedicated page, you can find all of our exams on the Certification catalog.
How do I schedule, reschedule, or cancel exam reservations?
Please contact us directly at email@example.com with your order number & request.
Are there any exam pre-requisites?
Please review requirements for each exam on its dedicated page, you can find all of our exams on the Certification catalog.
How can I prepare and study for the exam?
One of the best ways to prepare for an exam is by taking one of our related Bootcamps. As an example, our OS220: OpenStack Administration & Operations is specifically designed to prepare you for the COA exam.
What are the lab requirements for your exams?
To access our cloud hosted exam lab environment, students will need a computer with a ssh client and a web browser.
How are exams scored and how soon will I get my results?
Exams are initially scored by our automated grading system and then reviewed by personally by our curriculum development team to ensure no errors have occurred during grading. Typically results go out within 7 business days.
What data/information is made available about my Certification? Can you verify if someone has active Certification?
You have the option to either opt-in or opt-out of our certification database. If you choose to opt-in your name and city will be searchable within our database. If you choose to opt-out, you information will not be displayed anywhere.
Can I purchase for someone else?
Yes, you can purchase a class or certification exam for someone else.
Do you offer volume discounts?
Yes, we do offer volume discounts, please contact us at firstname.lastname@example.org for more information.
I have questions about purchasing bulk training for my team/company. Who can I talk to?
Please reach out to email@example.com with your inquiry and we will get back to you within 24H.
I want to become a training partner.
Please reach out to firstname.lastname@example.org with your request and we will get back to you as soon as possible.
What is the Mirantis Training Subscription?
The Mirantis Training Subscription is the most flexible way to purchase Mirantis training for your teams! It allows you to conveniently purchase a bank of Training Credits that can be redeemed throughout the year for any Mirantis training or certification offering as your enablement needs arise. To learn more please head to our Training Subscription page.
What courses are available through the Mirantis Training Subscription?
All current Mirantis Training & Certifications are available through our Subscription program. To learn more please head to our Training Subscription page.
Will updated and new training courses be available to customers during their subscription term?
Any current updates or newly released courses will be available to you as a subscription customer as soon as they are available.
What are the benefits to signing up for a subscription?
Extended Lab Access
Designated Account Manager
Waived On-site Travel Fee’s
Waived Course Customization Fees
For a full list of all subscription benefits, please visit our Training Subscription page..
900 E Hamilton Avenue
Campbell, CA 95008
How To Learn
© 2005 - 2022 Mirantis, Inc. All rights reserved. “Mirantis” and “FUEL” are registered trademarks of Mirantis, Inc. All other trademarks are the property of their respective owners.